Welcome to Smiffys Store’s FAQ page! We’re here to help make your costume shopping experience magical and hassle-free. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more.

Product Questions

What types of costumes do you offer?
We specialise in a wide range of costumes and accessories for all your dressing-up needs! Our collection includes Adult Costumes, Children’s Costumes, Masks & Disguises, Toy Weapons, and Wigs – perfect for Halloween, themed parties, cosplay events, or just adding some fun to your day!
Are your costumes suitable for children?
Absolutely! We have a dedicated Children’s Costumes section with outfits specifically designed for our younger customers. All our children’s products meet safety standards, and our toy weapons are specially created to be safe for play.

Delivery & Shipping

What delivery options do you offer?
We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: For orders over £50, delivered via EMS within 15-25 days after dispatch
How long does order processing take?
We take 1-2 days to carefully prepare your items, ensuring everything is perfect before dispatch. You’ll receive a confirmation email with tracking details once your order ships.
Do you ship to my country?
We ship globally to bring joy to costume lovers everywhere! However, we’re unable to deliver to some remote areas and parts of Asia due to logistical constraints. If you have questions about your specific location, please contact us at [email protected].

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use secure encryption technology to protect all your payment information. Your financial details are safe when shopping with us.

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your purchase! You may return items within 15 days of receipt for a refund or exchange. Please ensure items are unused and in their original packaging.
How do I initiate a return?
Simply contact our customer support team at [email protected] with your order details, and we’ll guide you through the process. We’re here to help make it easy!

Customer Support

How can I contact customer service?
Our dedicated customer support team is ready to assist you! Email us at [email protected] with any questions or concerns. We’re committed to ensuring your shopping experience is smooth and magical.
What are your business hours?
Our team monitors emails during regular business hours (GMT), and we strive to respond to all inquiries within 24 hours.

Thank you for choosing Smiffys Store—where we don’t just deliver costumes, we deliver memories!
Smiffys Store | 29 High St, Worcester, GB WR4D 4QR | www.cheappartywearuk.com