Welcome to Smiffys Store, your premier destination for bringing magic and excitement to every celebration! We specialise in providing high-quality costumes, accessories, and fun for families, cosplay enthusiasts, and party-goers around the globe. To ensure your experience is as enchanting as our products, we’ve outlined our shipping and returns policies below.

Shipping Information

We ship worldwide (excluding Asia and some remote areas) to bring the joy of Smiffys directly to your door.

Order Processing Time: All orders are processed within 1-2 business days.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after dispatch. Shipping fee: £12.95.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be thrilled with your purchase. If something isn’t quite right, we’re here to help make it better!

Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original, unused condition with all tags attached.
  • Packaged in the original shipping box or protective wrapping.
Please Note: Due to hygiene and safety reasons, the following products cannot be returned or exchanged:
  • Masks & Disguises (for health and hygiene considerations)
  • Wigs (if the packaging has been opened or altered)
  • Toy Weapons (for safety and compliance reasons)

Step-by-Step Return/Exchange Process

  1. Contact Us: Email our friendly customer support team at [email protected] within 15 days of delivery. Include your order number and reason for return/exchange.
  2. Receive Instructions: We’ll respond within 1-2 business days with a returns authorisation and shipping address.
  3. Pack and Ship: Securely package the item(s) and ship them to us using a tracked service. Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
  4. Inspection and Processing: Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once processing is complete.

Refund and Exchange Details

Refunds: Approved refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. For payments made via Visa, MasterCard, JCB, or PayPal, refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges: If you request an exchange for a different size or product, we will ship the new item once the return is processed. Standard or free shipping rates will apply based on your order value.

Need Help?

If you have any questions about shipping, returns, or exchanges, our customer support team is here to assist you! Contact us at [email protected].

Thank you for choosing Smiffys Store to help create your unforgettable moments. We appreciate your trust and look forward to being part of your next adventure!

The Smiffys Store Team
29 High St, Worcester, GB WR4D 4QR